"I did not not really expect my bathtub to turn out absolutely perfect. I thought it would have a rough texture but was willing to accept that because I could not afford to replace it. I was oh so wrong! My daughter came in town last week and asked how long the tub replacement took!!! She had no Idea it was refinished "
In my 22 years in business I would love to set here and say I have a perfect record. However, I promise you I wont lie to you. I learned several years ago that for me, being an owner / operated business was the only way to go. I had employees that would do great looking work but I learned real quick making something look good is literally half the job! Making a surface look good and last through daily use for many years to come, now to me that is a success story.
The problem I had with employees was just the simple trust issue. I always felt like If you paid people well, paid them on time and allowed them to put family before work then in turn they would be loyal. Well, that was a lesson I learned the hard way! I had employees that would use less coating on the job so they could then do side work and use my product on their work. Instead of 5- 7 coats on a tub they would put 2. Which looked good, the problem with that is if the film thickness is not built up then the coating gets weak spots and gets a worn out look. Of course by the time this all takes place and They have been paid for the job and quit and it is really a sad endless cycle of just trying to figure out what in the world is going on! Now, I know if this is happening to me it has to be happening to other companies so I just decided after the 3rd time this happened, to simplify things by doing the work myself! It was a nice feeling when I was able to do a job to my specifications, know I did the very best job I could do for the customer and have the customer absolutely love the job! This however, did make me wonder, how other companies could hire help and produce a quality finished product? The truth is, I don't believe they can. I have been in business for 22 years and when I come out to do a job I bring that 22 years of experience with me! I seen an advertisement the other day from a company that had been in business 38 years..... However, when that guy comes out to do the the job how much experience are they bringing with them? A two week training course? A day, A year, is this the first paid job they have done? I can promise you this much. True Bathtub Refinishing is not rocket science.... However, it does involve skill and knowledge that ONLY comes through experience. For example :
- the mixture has to be mixed different on humid days then on drier days.
- The temperature of the surface absolutely will effect the coating being applied.
- The application pattern has to be changed on every odd number coating or weak areas in the coating will occur.
- If the mixture is applied too 'rich' it will dry spray causing rough patches.
- If the mixture is applied to 'Lean' it will sag and not thicken and cure evenly
- If the catalyzed hardener is too thick it will cure rubbery, too thin it's brittle and cracks.